Transcript Pharmacy provides services for patients with long- term medical needs. These include patients with Solid Organ Transplants, Hepatitis C, Rheumatoid Arthritis, Crohn’s Disease, RSV, Psoriasis and other conditions. By focusing our services on specific patient populations, our staff can provide the highest level of service and expertise possible. Your prescriber, or his or her staff, has chosen Transcript Pharmacy to supply your medications to you. As part of our individualized services, you are now enrolled in our Patient Management Program which focuses on appropriate education, support and communication to improve your self-management/adherence of your medication regime.
When you use Transcript, you can stop worrying about standing in line at the drugstore, locating hard-to-find medicines and finding a pharmacy that knows how to bill your Insurance, Medicare or Medicaid. We can help to reduce all of those hassles!
Please expect a courtesy call from us at least once a month. At that time we will work with you to schedule upcoming refills. Please call us when you have 4 or 5 days worth of medicine left. Or you many order your re-fills at our website www.transcriptpharmacy.com. We will typically deliver your refills to you within 2 business days or work to make other arrangements that meet your needs.
We mail statements at the first of each month and payments are due in full within 30 days. Your statement shows just what you owe – it does not include what insurance is supposed to pay. We bill Medicare, Medicaid and many Insurance plans directly. You are responsible for co-payments or other non-covered expenses, just as you are when you use any other pharmacy.
We are looking forward to being your specialty pharmacy. Transcript Pharmacy provides educational handouts of your medication(s) with each new order to help you understand your medication therapy. Our specialty trained Pharmacists are available for consultation 24 hours a day, 7 days a week to assist you. Please do not hesitate to call anytime you have a question. Thank you!
MedlinePlus is the National Institutes of Health's Web site for patients and their families and friends. Produced by the National Library of Medicine, it brings you information about diseases, conditions, and wellness issues in language you can understand. MedlinePlus offers reliable, up-to-date health information, anytime, anywhere, and for free.
If Transcript Pharmacy does not have the medication, the medication maybe ordered or we will assist you in locating a pharmacy that does have the medication
Our staff will help transfer your active and current prescription records(s) to another pharmacy. Simply have them call our toll-free number
We will only dispense a generic drug if your prescriber has allowed that. We only stock and dispense FDA-approved generic equivalents.
If there are any delays with shipping of medication, Transcript Pharmacy will provide instructions to you depending on the medication and time of delay. In the event of an urgent need, we will work with you, your prescriber and/or an alternate pharmacy to assist you in getting your medication
While this is rare, we will assist you in event of disaster by working with you, your prescriber, your health plan, an alternate pharmacy and/or your prescription drug manufacturer to assist you in getting your medication.
If you experience severe or life-threatening side effects, call 911 or seek emergency medical attention immediately. Contact your prescriber for medical advice regarding side effects you may experience. Feel free to call our toll-free number if you have general drug therapy questions or questions about your medication.
We offer free "sharps" containers to help you dispose of used syringes and needles. We also offer free instructions on how to safely dispose of these containers when full. If you did not receive these items or need replacements, call our toll-free number. If you need to dispose of unused tablets, capsules or other medications, we can offer advice. Please call our toll-free number and we will provide you with free instructions.
(Step 1) You can call our toll-free number. (Step 2) Our company President has a private number available if your problem is not resolved to your satisfaction. Any employee will provide you with that number upon your request. (Step 3) There are numerous regulatory and accreditation bodies that will hear your complaint if steps one and two do not adequately resolve your concern.
You have the right to:
If you have questions, concerns or issues that require assistance, please call 866-420-4041. Complaints will be forwarded to management and you will receive a response within 5 business days.
It is your responsibility to:
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Transcript Pharmacy, Inc. is dedicated to maintaining the privacy of your healthcare information and we are required by law to maintain the confidentiality of information that identifies you. Any use of healthcare information beyond the uses described below requires your individual written authorization. The Health Insurance Portability and Accountability Act (HIPAA) obligates Transcript Pharmacy, Inc. to provide you with a copy of our Privacy Notice, outlining our privacy practices and how we safeguard your health information. Transcript Pharmacy, Inc. abides by the terms of the Privacy Notice currently in effect, and reserves the right to revise or amend the notice, as needed.
Although your health record is the physical property of the healthcare facility that compiled it, the information belongs to you. You have the right to:
Transcript Pharmacy, Inc. is required to
Transcript Pharmacy, Inc. reserves the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will mail a revised notice to your address on file. We will not use or disclose your health information without your authorization, except for treatment, payment, and healthcare operations.
Under HITECH, Transcript Pharmacy, Inc. is required to notify patients whose PHI has been breached. Notification must occur by first class mail within 60 days of the event. A breach occurs when an unauthorized use or disclosure that compromises the privacy or security of PHI poses a significant risk for financial, reputational, or other harm to the individual. This notice must: (1) Contain a brief description of what happened, including the date of the breach and the date of discovery; (2) The steps the individual should take to protect themselves from potential harm resulting from the breach; (3) A brief description of what Transcript Pharmacy, Inc. is doing to investigate the breach, mitigate losses, and to protect against further breaches.
Effective February 2010, Transcript Pharmacy, Inc. Business Associate Agreements have been amended to provide that all HIPAA security administrative safeguards, physical safeguards, technical safeguards and security policies, procedures, and documentation requirements apply directly to the business associate.
HITECH states that if a patient pays in full for their services out of pocket they can demand that the information regarding the service not be disclosed to the patient’s third party payer since no claim is being made against the third party payer.
HITECH expands this right, giving individuals the right to access their own e-health record in an electronic format and to direct Transcript Pharmacy, Inc. to send the e-health record directly to a third party. Transcript Pharmacy, Inc. may only charge for labor costs under the new rules.
Transcript Pharmacy does not currently have to provide an accounting of disclosures of PHI to carry out treatment, payment, and health care operations. However, starting January 1, 2014, the Act will require Transcript Pharmacy, Inc. to provide an accounting of disclosures through an e-health record to carry out treatment, payment, and health care operations. This new accounting requirement is limited to disclosures within the three-year period prior to the individual’s request.
We will use your health information for treatment. Information obtained by our company will be documented in your healthcare record and will be used to provide you with durable medical equipment and/or supplies. The prescription that your physician has ordered will be part of the record and will determine the equipment and supplies that you receive.
We will use your health information for payment. In order to determine your eligibility for equipment and/or supplies, Transcript Pharmacy, Inc. may contact your insurance company and disclose healthcare related information. Also, Transcript Pharmacy, Inc. will bill you or a third-party payer for services that you receive from our company. The health information that identifies you, your diagnosis, equipment, and supplies may be included on this bill.
We will use your health information for healthcare operations. Transcript Pharmacy, Inc. may use your health information to evaluate the quality of care you receive from us, to conduct cost management assessments, and to plan business activities. This information is used in an effort to continually improve the quality and effectiveness of the healthcare services we provide.
Business Associates: There are some individuals who are under contract with Transcript Pharmacy, Inc. and, from time to time, are engaged in the improvement or financial enhancement of our business. So that your health information is protected, however, we require any business associate to appropriately safeguard your information.
Public Health: As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.
Law Enforcement: We may disclose health information for law enforcement purposes as required by law, or in response to a valid subpoena.
Health Oversight Activities: We may disclose health information to health oversight agencies for activities authorized by law, including surveys, audits, and compliance inspections.
Worker’s Compensation: We may release your health information to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.
Please contact Transcript Pharmacy, Inc.’s Privacy Officer, at (866) 420-4041, if you require additional information and/or want to pursue your rights, including:
If you believe your privacy rights have been violated, you may contact our company’s President. You may also file a complaint with the Secretary of Health and Human Services (Office of Civil Rights http://www.hhs.gov/ocr/privacy/index.html). There will be no retaliation for filing a complaint.
Booklet rev 09.14.13