Did You Know?

If your doctor changes your medication during a clinic visit, we can arrange to have the new medicine or different strength of a medicine the next day.

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Patient Rights, Responsibilities and Other Important Information

Transcript Pharmacy provides services for patients with long- term medical needs. These include patients with Solid Organ Transplants, Hepatitis C, Rheumatoid Arthritis, Crohn’s Disease, RSV, Psoriasis and other conditions. By focusing our services on specific patient populations, our staff can provide the highest level of service and expertise possible. Your prescriber, or his or her staff, has chosen Transcript Pharmacy to supply your medications to you. As part of our individualized services, you are now enrolled in our Patient Management Program which focuses on appropriate education, support and communication to improve your self-management/adherence of your medication regime.

When you use Transcript, you can stop worrying about standing in line at the drugstore, locating hard-to-find medicines and finding a pharmacy that knows how to bill your Insurance, Medicare or Medicaid. We can help to reduce all of those hassles!

Ordering Refills

Please expect a courtesy call from us at least once a month. At that time we will work with you to schedule upcoming refills. Please call us when you have 4 or 5 days worth of medicine left. Or you many order your re-fills at our website www.transcriptpharmacy.com. We will typically deliver your refills to you within 2 business days or work to make other arrangements that meet your needs.

Your Financial Responsibility

We mail statements at the first of each month and payments are due in full within 30 days. Your statement shows just what you owe – it does not include what insurance is supposed to pay. We bill Medicare, Medicaid and many Insurance plans directly. You are responsible for co-payments or other non-covered expenses, just as you are when you use any other pharmacy.

Clinical Support

We are looking forward to being your specialty pharmacy. Transcript Pharmacy provides educational handouts of your medication(s) with each new order to help you understand your medication therapy. Our specialty trained Pharmacists are available for consultation 24 hours a day, 7 days a week to assist you. Please do not hesitate to call anytime you have a question. Thank you!

MedlinePlus

MedlinePlus is the National Institutes of Health's Web site for patients and their families and friends. Produced by the National Library of Medicine, it brings you information about diseases, conditions, and wellness issues in language you can understand. MedlinePlus offers reliable, up-to-date health information, anytime, anywhere, and for free.

Questions & Answers

Does Transcript Pharmacy have the medication that my doctor is prescribing for me?

If Transcript Pharmacy does not have the medication, the medication maybe ordered or we will assist you in locating a pharmacy that does have the medication

What happens when my prescription needs to be transferred to another pharmacy service?

Our staff will help transfer your active and current prescription records(s) to another pharmacy. Simply have them call our toll-free number

Will a substitute (generic) drug be given?

We will only dispense a generic drug if your prescriber has allowed that. We only stock and dispense FDA-approved generic equivalents.

When will my medication be shipped? Will there be any delays with the shipping of my medication?

If there are any delays with shipping of medication, Transcript Pharmacy will provide instructions to you depending on the medication and time of delay. In the event of an urgent need, we will work with you, your prescriber and/or an alternate pharmacy to assist you in getting your medication

What happens to my medication shipping should there be an emergency or disaster?

While this is rare, we will assist you in event of disaster by working with you, your prescriber, your health plan, an alternate pharmacy and/or your prescription drug manufacturer to assist you in getting your medication.

What should I do if I experience adverse side effects from the medication?

If you experience severe or life-threatening side effects, call 911 or seek emergency medical attention immediately. Contact your prescriber for medical advice regarding side effects you may experience. Feel free to call our toll-free number if you have general drug therapy questions or questions about your medication.

How can I safely dispose of drugs?

We offer free "sharps" containers to help you dispose of used syringes and needles. We also offer free instructions on how to safely dispose of these containers when full. If you did not receive these items or need replacements, call our toll-free number. If you need to dispose of unused tablets, capsules or other medications, we can offer advice. Please call our toll-free number and we will provide you with free instructions.

How can I report concerns or errors?

(Step 1) You can call our toll-free number. (Step 2) Our company President has a private number available if your problem is not resolved to your satisfaction. Any employee will provide you with that number upon your request. (Step 3) There are numerous regulatory and accreditation bodies that will hear your complaint if steps one and two do not adequately resolve your concern.

Customer Bill of Rights

You have the right to:

  • Be informed about the philosophy and characteristics of the Patient Management Program;
  • Receive information about the Patient Management Program;
  • Receive administrative information regarding changes in or termination of the Patient Management Program;
  • Decline participation, revoke consent or disenroll at any point in time in the Patient Management Program;
  • Be fully informed in advance about medication(s) and related services to be supplied in order to be able to provide informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services;
  • Discuss issues related to your medication(s) or related services with a pharmacy technician or pharmacist;
  • To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain;
  • Informed consent and refusal of service/care or treatment after the consequences of refusing treatment are fully presented;
  • To request and receive complete up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans;
  • Be informed, verbally and/or in writing, in advance of medication being provided, of the expected charges, including payment for service/care expected from third parties and any charges for which the client/patient will be responsible;1
  • Instructions on handling drug recall procedures;
  • Be treated with respect, consideration, and recognition of client/patient dignity and individuality;
  • Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, staff or service without restraint, interference, coercion, discrimination or reprisal;
  • Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated;
  • Choose a health care provider, including a pharmacy provider, in accordance with state regulations in your state of residence ;
  • Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information; PHI will only be shared with the Patient Management Program in accordance with state and federal laws
  • Be advised on our Privacy Policy;
  • Receive appropriate service/care without discrimination in accordance with physician orders;
  • Be informed of our service, care or insurance contracting limitations (as they affect you specifically);
  • How to access support from consumer advocates;
  • Pharmacy health and safety information to include consumers rights and responsibilities;
  • Identify the staff member with job title of the Patient Management Program and to speak with a supervisor of the staff member if requested

If you have questions, concerns or issues that require assistance, please call 866-420-4041. Complaints will be forwarded to management and you will receive a response within 5 business days.

Customer Responsibilities

It is your responsibility to:

  • Dial "911" whenever a life threatening medical emergency arises
  • Provide complete and accurate information regarding your health history and billing information
  • Comply with your physician's orders and plan of care
  • Not allow prescribed medication use by anyone other than authorized patient
  • Advise us of any changes in your status, including address, medical condition, billing information
  • Assume payment responsibility for co-pays, co-insurance or services not covered by your insurance carrier, except where not allowed by law
  • Notify Transcript Pharmacy via telephone or website when medication supply is running low so refill maybe shipped to you promptly
  • Notify your Physician and Transcript Pharmacy with any potential side effects and/or complications
  • Notify your Physician regarding participation in Patient Management Program

Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Commitment to Privacy

Transcript Pharmacy, Inc. is dedicated to maintaining the privacy of your healthcare information and we are required by law to maintain the confidentiality of information that identifies you. Any use of healthcare information beyond the uses described below requires your individual written authorization. The Health Insurance Portability and Accountability Act (HIPAA) obligates Transcript Pharmacy, Inc. to provide you with a copy of our Privacy Notice, outlining our privacy practices and how we safeguard your health information. Transcript Pharmacy, Inc. abides by the terms of the Privacy Notice currently in effect, and reserves the right to revise or amend the notice, as needed.

Your Health Information Rights

Although your health record is the physical property of the healthcare facility that compiled it, the information belongs to you. You have the right to:

  • Request a restriction on certain uses and disclosures of your information;
  • Obtain a paper copy of the notice of privacy practices;
  • Inspect and copy your health care record;
  • Obtain an accounting of disclosures of your health information;
  • Request confidential communication;
  • Amend your healthcare record;
  • Revoke your authorization to use or disclose health information except to the extent that action has already been taken.

Our Responsibilities

Transcript Pharmacy, Inc. is required to

  • Maintain the privacy of your health information;
  • Provide you with a notice as to our legal duties and privacy practices with respect to information we collect and maintain about you;
  • Abide by the terms of this notice;
  • Notify you if we are unable to agree to a requested restriction;
  • Accommodate reasonable requests you may have to communicate health information by alternative means.

Transcript Pharmacy, Inc. reserves the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will mail a revised notice to your address on file. We will not use or disclose your health information without your authorization, except for treatment, payment, and healthcare operations.

HITECH Notification Requirements

Under HITECH, Transcript Pharmacy, Inc. is required to notify patients whose PHI has been breached. Notification must occur by first class mail within 60 days of the event. A breach occurs when an unauthorized use or disclosure that compromises the privacy or security of PHI poses a significant risk for financial, reputational, or other harm to the individual. This notice must: (1) Contain a brief description of what happened, including the date of the breach and the date of discovery; (2) The steps the individual should take to protect themselves from potential harm resulting from the breach; (3) A brief description of what Transcript Pharmacy, Inc. is doing to investigate the breach, mitigate losses, and to protect against further breaches.

Business Associates

Effective February 2010, Transcript Pharmacy, Inc. Business Associate Agreements have been amended to provide that all HIPAA security administrative safeguards, physical safeguards, technical safeguards and security policies, procedures, and documentation requirements apply directly to the business associate.

Cash Patients/Clients

HITECH states that if a patient pays in full for their services out of pocket they can demand that the information regarding the service not be disclosed to the patient’s third party payer since no claim is being made against the third party payer.

Access to E-Health Records

HITECH expands this right, giving individuals the right to access their own e-health record in an electronic format and to direct Transcript Pharmacy, Inc. to send the e-health record directly to a third party. Transcript Pharmacy, Inc. may only charge for labor costs under the new rules.

Accounting of E-Health Records for Treatment, Payment, and Health

Transcript Pharmacy does not currently have to provide an accounting of disclosures of PHI to carry out treatment, payment, and health care operations. However, starting January 1, 2014, the Act will require Transcript Pharmacy, Inc. to provide an accounting of disclosures through an e-health record to carry out treatment, payment, and health care operations. This new accounting requirement is limited to disclosures within the three-year period prior to the individual’s request.

Examples of Disclosure for Treatment, Payment, and Healthcare Operations

We will use your health information for treatment. Information obtained by our company will be documented in your healthcare record and will be used to provide you with durable medical equipment and/or supplies. The prescription that your physician has ordered will be part of the record and will determine the equipment and supplies that you receive.

We will use your health information for payment. In order to determine your eligibility for equipment and/or supplies, Transcript Pharmacy, Inc. may contact your insurance company and disclose healthcare related information. Also, Transcript Pharmacy, Inc. will bill you or a third-party payer for services that you receive from our company. The health information that identifies you, your diagnosis, equipment, and supplies may be included on this bill.

We will use your health information for healthcare operations. Transcript Pharmacy, Inc. may use your health information to evaluate the quality of care you receive from us, to conduct cost management assessments, and to plan business activities. This information is used in an effort to continually improve the quality and effectiveness of the healthcare services we provide.

Other Uses or Disclosures

Business Associates: There are some individuals who are under contract with Transcript Pharmacy, Inc. and, from time to time, are engaged in the improvement or financial enhancement of our business. So that your health information is protected, however, we require any business associate to appropriately safeguard your information.

Public Health: As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Law Enforcement: We may disclose health information for law enforcement purposes as required by law, or in response to a valid subpoena.

Health Oversight Activities: We may disclose health information to health oversight agencies for activities authorized by law, including surveys, audits, and compliance inspections.

Worker’s Compensation: We may release your health information to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.

For More Information

Please contact Transcript Pharmacy, Inc.’s Privacy Officer, at (866) 420-4041, if you require additional information and/or want to pursue your rights, including:

  • Requesting restrictions;
  • Inspecting and copying your record;
  • Securing an accounting of disclosures;
  • Requesting additional disclosures;
  • Revoking authorizations at any time;
  • Filing a complaint

If you believe your privacy rights have been violated, you may contact our company’s President. You may also file a complaint with the Secretary of Health and Human Services (Office of Civil Rights http://www.hhs.gov/ocr/privacy/index.html). There will be no retaliation for filing a complaint.

Booklet rev 09.14.13